Centrelink’s new automated data matching system

Lisa Martin
(Australian Associated Press)

Centrelink debt notices are pushing some welfare recipients to the brink, an independent MP has warned.

Andrew Wilkie has asked the Commonwealth Ombudsman to investigate faults with Centrelink’s new automated data matching system that has resulted in some welfare recipients being wrongly hounded to pay debts.

The ombudsman’s office told AAP it was seeking further information from Centrelink but would not comment further.

The federal government is using the automated system to claw back $4 billion in overpayments, as part of a budget repair measure.

Mr Wilkie has received more than 100 complaints to his Tasmanian electoral office from people who had received debt notices.

“I’ve had four people now approach me… who I would describe as presenting as suicidal,” Mr Wilkie told reporters in Hobart.

“This is terrifying people, and we’ve got a government who is saying there is no problem.”

He cited the case of one woman who received a debt notice of $69,000 – more money than she has ever received from Centrelink.

When she queried it she was told it was an error and she actually owed $3000, but Centrelink could not explain why, Mr Wilkie said.

Independent senator Nick Xenophon said welfare recipients were being “treated like criminals.”

“They need to apologise and go back to the drawing board,” he told reporters in Adelaide.

Labor’s spokeswoman on human services Linda Burney called for the system to be suspended immediately until an algorithm is fixed.

“The way in which the debt is being calculated is absolutely wrong,” she told Nine Network.

Social Services Minister Christian Porter has hit back, insisting the complaint rate was low – only 276 complaints out of 169,000 letters.

He said in 80 per cent of the cases there’s debt payable to the Commonwealth.

“The proposition that because a person might be inconvenienced by having to go online and provide information to explain a discrepancy, that we should stop a process that recoups so far $300 million of hard-earned taxpayers… I mean, it really is on the edge of one of the dumber things I’ve heard,” he told 2GB Radio.

Disability campaigner Nicole Rogerson says her son Jack, 21 who is autistic, was pursued by a private debt collector for a $3000 Centrelink debt until she intervened.

“An absolute mess the gov must fix asap,” she tweeted.

Readers seeking support and information about suicide prevention can contact Lifeline on 13 11 14.

Suicide Call Back Service 1300 659 467.


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